FAQs

What is the new regulation all about?

The new regulation gives consumer more choice and freedom to subscribe and pay only for the channels or channel bouquets/packs that they want to watch.

How will the consumer be charged by the service provider in the new regime?

The service provider is entitled to charge the consumers for the following:

  • Fixed operating charges towards network capacity (Network Capacity Fees) that the service provider must declare upfront
  • MRPs (exclusive of applicable taxes) for the pay channel packs and a-la-carte channels which are opted by the consumers
  • All applicable taxes

The service provider must also provide a detailed bill including the breakup of the above components.

For example, a consumer has opted for Star’s Hindi Value pack with an MRP of Rs 49 (exclusive of applicable taxes) through the service provider. The service provider has declared a Network Capacity Fee of Rs 130 for a combination of 100 FTA and Pay Channels. In this instance, the consumer’s bill shall be calculated as Rs 130 + Rs 49 = Rs 179 plus taxes. Additionally you will also be required to pay the MRP (exclusive of applicable taxes) for any other pay channels that you may have subscribed.

What do channel bouquet/pack of Channels and A-la-carte Channels mean?

A channel bouquet/pack is a combination of channels that are offered together at one price. This helps the consumers to conveniently choose their favorite bouquet/pack of channels that cater to the diverse needs of a household. Such channel packs can be made available by both Broadcasters or the service providers.

Star has created various language based channel packs to provide you with all your favorite content like Drama, Movies, Sports and Knowledge in one place. To know more about various Star channel packs please visit here

The consumer also has the option to individually select each channel that they wish to subscribe. Such selection of channels on individual basis is referred to as A-la-carte.

Can service providers create their own channel pack?

Yes, the service providers can create their own pack by combining various channel packs and/or a-la-carte channels offered by various broadcasters. Please contact your service provider for further details on channel packs  or visit your service provider’s website for the same.

Are the MRPs declared on Star's website inclusive of taxes?

No. The prices are excluding applicable taxes.

Why are some service providers charging different prices for Star Channels (A-la-carte or Channel packs)?

The service provider cannot charge the consumer higher than the declared MRPs (exclusive of applicable taxes) for Star’s channels and packs.

How are High Definition (HD) channels different from Standard Definition(SD) channels and why the rates are different?

HD channels provide a superior picture and sound quality. They offer better picture resolution as well as a digital Dolby sound to enable a theatre like viewing experience. Hence in view of enhanced viewing experience provided by HD channels, the rates differ from SD channels.

However, to enjoy HD Channels, you need to have a HD enabled TV as well as a HD Set Top Box and subscribe to HD channels.

Star offers a large variety of HD content with more than 25 channels. To know more about our HD packs please visit here

Can I avail all Star Channels in one single channel pack?

Star has created various language based channel packs which includes Value packs and Premium packs to cater to diverse needs of the viewers and the viewers have the option to choose their favourite channel packs . STAR’s Value packs, which are cost effective, offer diverse content including Drama, Movies, Sports and knowledge in a single channel pack. Star’s premium packs also offer the best of international content and marquee sports in addition to the Value Pack content.

To know more about Star’s channel packs please visit here

Please contact your service provider for availability of Star Channels.

I have already purchased an annual pack; will I get refund?

Request you to contact your service provider for further details and clarity on the validity of your existing pack and for any changes on the same.

What can the consumer do if the service provider is not providing Star Channels?

If the service provider is not providing Star Channels, the consumer may either request for the same or alternatively switch to a service provider who is providing Star channels in their area.

If I’m purchasing a channel pack and don’t want a particular set of channels in the pack, can I get a refund?

Star has crafted channel packs keeping in mind the diverse requirements of consumers. In case you do not want all the channels in the subscribed channel pack, you may select another channel pack or subscribe to channels on A-la-carte basis.

 

FAQ’s (Festive Offer – Promotional Scheme)

 

What is the promotional offer? 

Star has launched a festive promotional offer on A- la carte prices of popular channel of Star for a limited period. As part of the promotional offer, the following channels will be available on a promotional price*, if you have subscribed or wish to subscribe to them on an A-la carte basis as shown below:

 

Sr. No.

Channel

Current MRP* (Rupees)

MRP* of Channel during the Promotional Scheme (Rupees)

1

Star Plus

19

12

2

Maa TV

19

12

3

Star Jalsha

19

12

4

Asianet

19

12

5

Vijay

17

12

6

Asianet Movies

15

12

7

Star Sports 1 Marathi

13

8

8

Star Sports 2

6

5

9

Hungama TV

6

1

10

National Geographic

2

1

11

Star Sports 3

2

1

12

Vijay Super

2

1

13

National Geographic Tamil

2

1

14

National Geographic Telugu

2

1

15

Nat Geo Wild

1

0.10

16

Star Sports First

1

0.10

* MRP is exclusive of taxes and other levies as applicable.

 

Is the promotional offer valid on Star Value Pack/Premium pack etc?

 

Star’s promotional offer is only valid if you have opted or wish to opt the channel(s) on A la carte basis. However, our channel packs/bouquets continue to provide great value and wholesome content for the entire family. To know more about Star channel packs/bouquets please visit https://www.startv.com/documentation/

 

How can I avail the promotional offer?

 

The promotional offer is applicable on all Cable, HITS, IPTV and DTH service providers. Please contact your service provider to know more about how to avail the promotional offer on A-la Carte channels.

 

My DPO is refusing to provide the promotional offer. What can I do ?

 

 

The promotional offer is applicable only if the Star channels are subscribed to on A-la Carte basis. The promotional offer is not applicable if you have subscribed to the Star packs/bouquets. Please check with the DPO on details of the packs/bouquets subscribed by you. In case you have subscribed to Star channels on A-la Carte  basis and are not getting the promotional offer, please write to TRAI on TRAI’s e-mail  das@trai.gov.in or call at 0120 – 6898689.

 

Is this applicable on Star Plus HD A La Carte

 

No. This is applicable only for SD channels on A-la carte basis.

 

I am on Rs X pack with my Cable/DTH operators. The prices of channels have been reduced, but my cable / DTH bill has not changed.

 

For your pack related information, kindly reach out to your Cable/DTH service provider. Please note that this is applicable only for SD channels on A-la carte basis.

 

 

 

 

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